Frequently Asked Questions
Q:where can I register awarrantyfor my purchased item?
A:To register your warranty, please provide your Amazon order number. We recommend completing this within 30 days of purchase,thank you
Q:How do I reset the password?
A:With the door opened,press the reset button behind the door, the buzzer will beep once with flashed yellow indicator light Enter your personal password with 3-8 digits and then press “#” to confirm, the buzzer will beep once with flashed yellow indicator light.
Caution: If the batteries are depleted for longer than 30mins, the password will reply to factory password (159)
Q:What should I do if I find that the box is deformed or the lock is faulty after receiving the product?
Q:Firstly, we would like to express our sincere apologies for the defects in the product you received due to logistics and transportation issues.Please take photos or videos of the defects and contact us. Our customer service team will do their best to handle it for you.
Q:Does it come with mounting hardware? Is it easy to install?
Q:Hello, this product is a fireproof safe and does not provide pre-drilling holes. If you need to fix it, you can purchase large bolts and drill holes to fix it. The process is simple, but it may require the cooperation of two people.
Q:Is the internal shelf adjustable? How many sizes of items (such as documents,firearms, jewelry) can be accommodated?
Q:There are 3 adjustable and detachable partitions inside, which can accommodate more than 3 cubic feet of items,and can store large document folders, jewelry, camera, as well as small and medium-sized firearms and ammunition
Q:warrantiesandguarantees
Q:Our safes are backed by a warranty that typically covers defects in materials or workmanship for a specified period. Warranty service generally includes sending replacement parts, and if a defect is confirmed, we will arrange an appropriate solution for you.