Replacement Process for Fire-Damaged Products
Submit Your Documentation
Please email your order number, photos of the damaged item, and a brief description to our after-sales support address.
Verification
Our staff will check your submission, this will normally take around 3 working days.
Approval and Confirmation
You will receive an official email notification once your claim gets approved, with full order details confirmed.
Shipment of Replacements
Your new replacement parts will be packed safely and dispatched at once.
Built to Protect. Backed to Support.
When disaster strikes, you can count on Pockrif.
Made to Last
Pockrif safes are engineered to withstand extreme heat and tough conditions.
We Stand Behind Our Safes
Eligible customers can replace their fire-damaged safe with confidence and ease.
Fast, Fair Replacement
Quick review, easy approval, and prompt shipping get you back to protected.
Genuine Support
Our after-sales support team is ready to assist you and provide guidance every step of the way.